At Hello Data, we are committed to ensuring that our customers understand and are satisfied with how we manage and deliver our services. Below, you will find detailed information about our policies regarding refunds, delivery of services, cancellations, and returns.
1. Refund Policy
Hello Data offers a 7-day free trial, allowing you to evaluate our service before making a commitment. If at any time during the trial you choose not to proceed, there will be no charge. After the trial period, payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused services. If you believe you have been charged in error, please contact our support team immediately at support@hellodata.com.
2. Delivery Policy
As a SaaS platform offering real-time data access and analytics, Hello Data delivers its services electronically via our web platform and API. Upon successful registration and subscription, you will gain instant access to our services. Service uptime and access are subject to periodic maintenance and scheduled updates, of which customers will be notified in advance whenever possible.
3. Cancellation Policy
Subscriptions can be canceled at any time. To cancel your subscription, please visit your account settings on our website or contact our customer support team. Cancellations will take effect at the end of the current billing cycle, and you will continue to have access to your account until this time.
4. Return Policy
Due to the nature of our digital services, Hello Data does not offer returns. Our services can be evaluated during the free trial period to ensure they meet your needs before committing to a subscription.
Customer Support
If you have any questions or concerns about our fulfillment policies, please reach out to our customer support team. We are here to help ensure your satisfaction with our services.